We are fully licensed and insured professional private guides with extensive experience leading tours and have worked with international visitors for many years. Our aim is to make sure your day runs smoothly, comfortably, and at your own pace.
KERNOW TOURS – BOOKING TERMS & CANCELLATION POLICY
1. Booking & Deposit:-
A booking is confirmed once a deposit has been received. We require a £125 GBP deposited via a PayPal link to a guests/agents email address. once a deposit has been paid, we will remove availability for the online travel platform that we use such as TripAdvisor and Getyourguide. The remaining balance is payable before or at the start of the tour unless otherwise agreed.
The deposit is non-refundable, as it secures a booking and prevents other reservations for that date.
2. Client Cancellation:-
If the client cancels:
-Cancellations made more than 72hours before the tour may be considered for a partial refund at our discretion.
-Cancellations made within 72 hours of the tour are non-refundable.
3. Guide Cancellation Guarantee:-
If the guide is unable to deliver the tour due to illness, vehicle breakdown, licensing issues, or other unforeseen circumstances, every effort will be made to arrange a suitable replacement guide or alternative transport so the tour can proceed as planned.
If a replacement cannot be arranged, the client will receive a full refund of any payments made.
4. Delays:-
Tours may be affected by traffic, road closures, public events, or other circumstances beyond the guide’s control. Reasonable adjustments may be made to the itinerary if required.
5. Weather:-
Tours operate in most weather conditions. In cases of severe weather where the tour cannot safely proceed, the tour may be rescheduled or refunded at the guide’s discretion.
6. Force Majeure:-
The guide shall not be held liable for cancellations or significant changes caused by events beyond reasonable control, including but not limited to extreme weather, natural disasters, government restrictions, strikes, or transport disruptions. In such cases, the guide will make reasonable efforts to reschedule the tour or offer a refund where appropriate.
7. Client Responsibility:-
Clients are responsible for arriving at the agreed meeting point at the agreed time. Significant delays may result in a shortened tour or cancellation without refund.
8. Cruise Ship Changes:-
Tours are booked based on cruise itinerary. If a ship is delayed, arrives late, or is unable to dock at Falmouth for any reason, the deposit remains non-refundable, as time and travel have already been committed.
By confirming your booking, you agree to these terms, and we thank you for your understanding.